Aromacolink offers 30-day hassle-free returns. We do not offer direct exchanges. If you need a different item, return the original item for a refund and place a new order. This is usually the fastest way to receive the replacement.
Return window
You may request a return within 30 calendar days of delivery. The return must be shipped back within 7 calendar days after the return is approved.
Return conditions
Items must be unused, in the original packaging, and in the same condition as received. If the item is defective or damaged, contact us with photos and your order number so we can review the issue.
Return costs
Returns are free for customers in the contiguous United States. There is no restocking fee and no re-shelving fee. We provide a prepaid return label when the return is approved. If you choose a different return method without our approval, you are responsible for that shipping cost.
Defective or incorrect items
If you received a defective, damaged, or incorrect item, contact us within 30 calendar days of delivery. We will cover the return shipping cost and send a replacement or issue a full refund after the return is received and inspected.
Remorse returns
If you changed your mind or ordered the wrong item, the return is still free under our standard return process. The item must meet the return conditions above. We do not charge a restocking fee or re-shelving fee for remorse returns.
How to start a return
- Email [email protected] with your order number and the item you want to return.
- We will confirm the return and provide a prepaid return label.
- Pack the item securely in its original packaging.
- Ship the item to the return address below using the prepaid label.
- Keep the tracking number until the refund is complete.
Return address
Aromacolink Returns
9 route du Musée de Magnette, United States
Refund timeline
Once we receive the returned item, we inspect it within 1–2 business days. If the return meets the conditions, we process the refund within 1–2 business days after inspection. The refund is sent to the original payment method. Your bank or payment provider may take an additional 7–10 business days to post the refund to your account.
What is not covered
Items that are used, damaged by the customer, missing parts, or returned without original packaging may not qualify for a full refund. If a return does not meet the conditions, we will contact you with the reason and the available options.
Questions
Contact us at [email protected] or call +1 04 70 06 70 61 during service hours: Monday–Friday, 9:00 AM–6:00 PM CET.