Data We Collect
Pattagonia collects the following categories of data when you browse our site or place an order:
- Identity and contact data: name, email address, phone number.
- Delivery data: full postal address, any delivery instructions.
- Payment data: information transmitted to our secure payment provider (we do not store full card numbers).
- Transaction data: order history, amounts, date and time of purchase.
- Technical data: IP address, browser type, operating system, device used.
- Browsing data: pages viewed, visit duration, referral source.
- Cookie data: session identifiers, saved preferences.
Why We Collect It
This data is used to:
- Process and ship orders — preparation, invoicing, handover to the carrier, and tracking.
- Customer service and after-sales — answering your requests, handling returns and refunds.
- Site optimization and analytics — understanding usage, improving usability and performance.
- Fraud prevention — verifying transactions and securing payments.
Data Sharing
Your data may be shared with providers strictly necessary to fulfil your order: the delivery carrier, the payment provider, and the site host. These partners only access the data required for their task and are bound by confidentiality obligations. We do not sell or rent your personal data to third parties.
Retention Period
Order-related data is kept for the legal period applicable to accounting and tax matters. Browsing and cookie data is kept for a maximum of 13 months. You may request deletion of your data at any time, subject to legal retention obligations.
Your Rights
Under the General Data Protection Regulation (GDPR), you have the right to access, rectify, erase, restrict processing, object to processing, and port your data. To exercise these rights, write to [email protected]. A response will be provided within a maximum of 30 days.
Cookies
Our site uses cookies necessary for the cart and session to function, as well as audience measurement cookies. You can configure your browser to refuse non-essential cookies. Refusing certain cookies may affect your shopping experience.