Aromacolink ships to customers within the contiguous United States. We do not currently offer delivery to Alaska, Hawaii, Puerto Rico, or international destinations unless otherwise stated at checkout.
Order cutoff
Orders placed before 2:00 PM CET on Monday through Friday are usually sent to our fulfillment team on the same business day. Orders placed after 2:00 PM CET, or on weekends and public holidays, begin processing on the next business day.
Processing time
Every order requires 1–2 business days for payment verification, picking, packing, and handoff to the carrier. This processing window is separate from transit time and is not counted as delivery time.
Shipping method and delivery estimate
| Destination | Shipping method | Processing time | Carrier transit time | Total estimated delivery time | Shipping cost |
|---|---|---|---|---|---|
| Contiguous United States | Standard ground service with a major national carrier selected for the destination state | 1–2 business days | 3–5 business days | 4–7 business days | Free |
The carrier is chosen based on the delivery state and the service available for that address. We do not randomly assign carriers at the moment of shipment. The carrier name and tracking number are provided in the shipping confirmation email once your parcel leaves our warehouse.
Total delivery time
Total estimated delivery time = processing time + carrier transit time. For example, an order processed in 1 business day and delivered in 5 business days has a total estimated delivery time of 6 business days. Transit times shown by the carrier are estimates, not guaranteed delivery dates.
Tracking
After your order is handed to the carrier, you will receive a shipping confirmation email with a tracking number. Tracking information may take up to 24 hours to become active in the carrier’s system. If tracking does not update within 3 business days after shipment, please contact us at [email protected] with your order number.
Delivery delays
Weather events, peak holiday periods, carrier disruptions, and other unforeseen circumstances can occasionally extend delivery times. If a delay affects your order, we will provide the information available to us and work with the carrier to resolve the issue. We do not promise a guaranteed delivery date unless a specific service is agreed in writing.
Undeliverable packages
If a package is returned to us because the address provided at checkout was incomplete or incorrect, or because the recipient did not collect the parcel, we will contact you to arrange reshipment. Additional shipping charges may apply in such cases.
Free shipping
Standard shipping within the contiguous United States is free. There is no minimum order value required to qualify for free shipping.
Sales tax
Aromacolink does not calculate or collect sales tax at checkout. The amount shown at checkout is the amount you pay for the order and shipping. No additional tax line is added by us after checkout.
Questions
For shipping questions, contact us at [email protected] or call +1 04 70 06 70 61 during our service hours: Monday–Friday, 9:00 AM–6:00 PM CET.