Aromacolink respects your privacy and handles personal information carefully. This policy explains what we collect, why we collect it, and how we use it when you visit aromacolink.co or place an order.
Information we collect
We collect the following categories of information:
- Contact and order information: name, email address, phone number, shipping address, billing address, and order details.
- Payment information: payment method, transaction reference, and payment status. Full card numbers are processed by our payment providers and are not stored on our servers.
- Technical information: IP address, browser type, device type, operating system, referring page, and general location derived from IP address.
- Usage information: pages viewed, products viewed, time spent on the site, and browsing history within aromacolink.co.
- Transaction records: order history, returns, refunds, and customer service communications.
- Cookie data: information collected through cookies and similar technologies for site functionality, analytics, and remembering preferences.
How we use information
We use the information we collect for these purposes:
- Order processing and shipping: to confirm your order, process payment, pack and ship your items, provide tracking, and handle delivery issues.
- Customer service and after-sales support: to answer questions, process returns and refunds, and resolve disputes.
- Website optimization and data analysis: to understand how visitors use our site, improve product pages, fix technical issues, and measure site performance.
Sharing information
We share information only where necessary to run our business. This includes payment processors, shipping carriers, fraud prevention services, and IT service providers. We do not sell personal information. We may disclose information if required by law or to protect our legal rights.
Cookies
Cookies help the site function and help us understand traffic. You can disable cookies in your browser settings, though some parts of the site may not work properly if you do.
Data retention
We keep order and transaction records for as long as needed to fulfill orders, handle returns and refunds, meet accounting requirements, and comply with applicable law. Technical and usage data is kept for a shorter period unless it is needed for security or analysis.
Your choices
You may request access to, correction of, or deletion of your personal information by contacting [email protected]. You may also opt out of marketing emails using the unsubscribe link in those emails. We will respond within a reasonable time and in line with applicable law.
Security
We use reasonable technical and organizational measures to protect personal information. Payment pages are served over SSL encryption. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
Our site is not intended for children under 13, and we do not knowingly collect information from them.
Changes
We may update this policy from time to time. The version posted on aromacolink.co is the current version.
Contact
Aromacolink
9 route du Musée de Magnette, United States
Email: [email protected]
Phone: +1 04 70 06 70 61
Service hours: Monday–Friday, 9:00 AM–6:00 PM CET