Delivery Area
Pattagonia currently ships to mainland France only (Corsica included). We do not deliver outside this territory at this time.
Processing and Shipping Times
All orders are processed from our warehouse at the address listed in our Contact policy. The following timelines apply:
| Stage | Timeframe |
|---|---|
| Order processing | 1 to 2 business days |
| Handover to carrier | Within 1 business day after processing |
| Transit and delivery | 3 to 5 business days (carrier estimate) |
| Total estimated time | 4 to 7 business days |
Order cut-off time: any order placed before 2:00 PM (CEST, Paris time) on a business day is processed the same day. Orders placed after 2:00 PM, on weekends, or on public holidays are processed the next business day. This cut-off gives the carrier enough time to collect and sort your parcel.
How the total time is calculated: the total delivery time equals the processing time (1 to 2 business days) plus the transit time (3 to 5 business days). Transit times are estimates provided by the carrier and are not a guaranteed delivery date.
Shipping Costs
Shipping is free on all orders to mainland France, with no minimum purchase. No additional charge is added at checkout.
Carriers
We select the most suitable carrier based on the delivery area and parcel volume. Our partners for mainland France are established carriers providing end-to-end tracking. The carrier name is included in your shipping confirmation email.
Order Tracking
Once your parcel is handed to the carrier, you receive an email with a tracking number. This number lets you follow your order in real time on the carrier’s website. If you do not receive this email within 48 hours of placing your order, contact us at [email protected].
Delays and Unforeseen Events
Circumstances beyond our control — severe weather, peak periods (sales, year-end holidays), strikes, or logistics incidents — may extend the stated timelines. In that case, we inform you by email and remain available to assist. No automatic compensation is provided for such delays, but we review each situation individually.
Lost or Damaged Parcels
If tracking shows delivery but you have not received the parcel, contact us within 7 days of the stated delivery date. If a parcel arrives damaged, refuse it with the carrier where possible and photograph the packaging before writing to us. We then open an investigation with the carrier.