Pattagonia collects personal information to process orders, provide customer service, and improve the website. This policy explains what we collect, why we collect it, and how we handle it.
Information we collect
- Name
- Email address
- Phone number
- Shipping address
- Payment information
- IP address
- Browsing history on our site
- Transaction records
- Device information
- Cookie data
Why we collect it
- Order processing and shipping: name, email, phone number, shipping address, payment information, and transaction records are used to confirm the order, process payment, pack the parcel, and send tracking updates.
- Customer service and after-sales support: name, email, phone number, order number, and transaction records are used to answer questions, handle returns, and resolve delivery issues.
- Website optimization and data analysis: IP address, browsing history, device information, and cookie data are used to understand which pages work, which products need clearer descriptions, and how to keep the site secure.
Payment information
We do not store full card numbers. Payment data is processed by the payment provider, and we receive only the information needed to confirm the order, such as the authorization result and the last four digits of the card. PayPal handles PayPal transactions under its own privacy policy.
Cookies
Cookies help the site remember your cart, keep you signed in if you create an account, and measure which pages are visited. You can block or delete cookies in your browser settings. If you block cookies, some parts of the site, such as the cart, may not work as expected.
Sharing
We share information only when needed to complete an order or operate the site. This includes the payment processor, the shipping carrier, and service providers that host or maintain the website. We do not sell personal information. We do not share information with advertisers for unrelated products.
Data retention
Order records are kept as long as needed for accounting, warranty, and legal purposes. Browsing and cookie data are kept for a shorter period, depending on the tool used. You can ask us to delete your personal information by writing to [email protected]. If the information is needed for an open order or a legal obligation, we will explain what must be kept and for how long.
Your choices
You can ask to see, correct, or delete the personal information we hold about you. You can also ask us to stop sending marketing emails by using the unsubscribe link in the email or by writing to us. Order confirmations and shipping updates are not marketing emails and are sent for every order.
Security
We use SSL encryption on the website and restrict access to order data to staff who need it to process orders or handle support. No online transmission is completely secure, but we take reasonable steps to protect the information we hold.