{"id":17338,"date":"2026-10-02T13:29:20","date_gmt":"2026-10-02T05:29:20","guid":{"rendered":"https:\/\/pattagonia.it.com\/?page_id=17338"},"modified":"2026-10-02T13:34:53","modified_gmt":"2026-10-02T05:34:53","slug":"return-refund-policy-3","status":"publish","type":"page","link":"https:\/\/pattagonia.it.com\/fr\/return-refund-policy-3\/","title":{"rendered":"Politique de retour et de remboursement"},"content":{"rendered":"<h3 class=\"wp-block-heading\">Principe g\u00e9n\u00e9ral<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Pattagonia propose des retours gratuits dans les 30 jours.<\/strong> Nous ne proposons pas d'\u00e9changes directs. Si vous souhaitez une taille, une couleur ou un article diff\u00e9rent, nous vous invitons \u00e0 retourner l'article selon la proc\u00e9dure ci-dessous puis \u00e0 passer une nouvelle commande : ce parcours est plus rapide et garantit la disponibilit\u00e9 de l'article souhait\u00e9.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Conditions de retour<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pour \u00eatre accept\u00e9, un retour doit respecter les conditions suivantes :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L'article est <strong>inutilis\u00e9<\/strong>, non port\u00e9, non lav\u00e9.<\/li>\n\n\n\n<li>L'article est retourn\u00e9 dans <strong>son emballage d'origine<\/strong>, avec toutes les \u00e9tiquettes et accessoires.<\/li>\n\n\n\n<li>Le retour s'effectue dans les <strong>30 jours calendaires<\/strong> de la date de livraison.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Raisons du retour et responsabilit\u00e9 des co\u00fbts<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th class=\"has-text-align-left\" data-align=\"left\">Raison<\/th><th class=\"has-text-align-left\" data-align=\"left\">Frais de retour<\/th><th class=\"has-text-align-left\" data-align=\"left\">Co\u00fbt de r\u00e9exp\u00e9dition<\/th><\/tr><\/thead><tbody><tr><td>Changement d'avis \/ remords<\/td><td><strong>Gratuit<\/strong><\/td><td>A la charge du client pour la nouvelle commande<\/td><\/tr><tr><td>Article d\u00e9fectueux ou notre erreur<\/td><td><strong>Gratuit<\/strong><\/td><td><strong>Gratuit<\/strong><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Aucun frais de restockage, aucun frais de remise en rayon et aucun frais de manutention ne sont appliqu\u00e9s<\/strong>, quelle qu'en soit la raison.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Proc\u00e9dure de retour<\/h3>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>\u00c9crivez \u00e0 <strong>info@pattagonia.it.com<\/strong> en indiquant votre num\u00e9ro de commande et le motif du retour.<\/li>\n\n\n\n<li>Vous recevez une \u00e9tiquette de retour pr\u00e9pay\u00e9e \u00e0 imprimer dans <strong>2 jours ouvr\u00e9s<\/strong>, accompagn\u00e9 des instructions de d\u00e9p\u00f4t.<\/li>\n\n\n\n<li>D\u00e9posez le colis au point de d\u00e9p\u00f4t indiqu\u00e9 dans <strong>7 jours<\/strong> de recevoir le label.<\/li>\n\n\n\n<li>Une fois le colis re\u00e7u et inspect\u00e9, nous confirmons l'acceptation du retour par email.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Adresse de retour<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les retours doivent \u00eatre envoy\u00e9s \u00e0\u00a0:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Patagonie<\/strong><br>73bis Av. de Grammont, \u00c9tats-Unis<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cette adresse est \u00e9galement utilis\u00e9e pour toute correspondance postale. L'\u00e9tiquette pr\u00e9pay\u00e9e que vous recevez indique automatiquement cette adresse.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Remboursements<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">D\u00e8s r\u00e9ception du retour et v\u00e9rification de son \u00e9tat, le remboursement est trait\u00e9 dans les <strong>1 \u00e0 2 jours ouvr\u00e9s<\/strong>. Le montant est ensuite cr\u00e9dit\u00e9 sur votre mode de paiement d'origine dans les <strong>7 \u00e0 10 jours ouvr\u00e9s<\/strong>, en fonction des d\u00e9lais de traitement de votre banque ou de PayPal. Le remboursement couvre le prix de l'article\u00a0; les frais d'exp\u00e9dition d'origine ne sont pas rembours\u00e9s, sauf dans le cas d'un article d\u00e9fectueux ou d'une erreur de notre part.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Articles non \u00e9ligibles<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les articles suivants ne peuvent pas \u00eatre retourn\u00e9s : articles port\u00e9s ou lav\u00e9s, articles endommag\u00e9s par le client, articles sans emballage d'origine. En cas de doute, contactez-nous avant d'envoyer votre retour.<\/p>","protected":false},"excerpt":{"rendered":"<p>General Principle Pattagonia offers free returns within 30 days. We do not offer direct exchanges. If you want a different size, color, or item, we invite you to return the item using the procedure below and then place a new order: this route is faster and guarantees the availability of the item you want. Return [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_zipai_imported":false,"_zipai_import_id":"","footnotes":""},"class_list":["post-17338","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return &amp; Refund Policy - PATTAGONIA | Outdoor Clothing &amp; Gear<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pattagonia.it.com\/fr\/return-refund-policy-3\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return &amp; Refund Policy - PATTAGONIA | Outdoor Clothing &amp; Gear\" \/>\n<meta property=\"og:description\" content=\"General Principle Pattagonia offers free returns within 30 days. 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